CCTV Office — Channel Partner Agreement
Effective from the date of digital signature
This Channel Partner Agreement ("Agreement") is entered into between CCTV Office ("Company") and the individual or business entity completing this application ("Partner"). By signing below, Partner agrees to be legally bound by each clause herein.
1. Appointment & Scope
Company hereby appoints Partner as a non-exclusive Channel Partner to promote, resell, and support CCTV Office AI software subscriptions within Partner's operational territory. This appointment does not constitute an employment, agency, or joint-venture relationship. Partner may not sub-license, resell, or transfer this appointment to any third party without prior written consent from the Company.
2. Partner Wallet & Financial Obligations
Partner shall maintain a pre-funded wallet balance as required for their assigned tier (Silver: ₹25,000 · Gold: ₹50,000 · Platinum: ₹1,00,000). All license generation and renewals are deducted from this wallet at the pre-agreed discounted rate. The Company reserves the right to suspend license generation if the wallet balance falls below the minimum threshold. Wallet funds are non-refundable once licenses have been issued against them, but unused balances may be refunded upon formal termination subject to audit.
3. Pricing & Rebate Policy
Partner shall present CCTV Office software to end clients at the published retail price or above. Partners shall NOT discount below retail, advertise below the Minimum Advertised Price (MAP), or represent the rebate as a client-facing discount. The rebate is Partner's margin for services rendered — it is not a concession to be passed to clients. Any violation of pricing policy may result in immediate tier downgrade or termination.
4. Intellectual Property
All software, AI models, branding, trademarks, and documentation remain the exclusive property of CCTV Office. Partner is granted a limited, non-exclusive, non-transferable licence to use the Company's name and approved marketing materials solely for the purpose of promoting subscriptions. Partner shall not reverse engineer, decompile, or create derivative works from the software. Unauthorised use of IP will result in immediate termination and may attract legal action.
5. Client Data & Privacy
Partner agrees to collect, process, and store client data only as necessary for the purpose of subscription management. Partner shall comply with the Information Technology Act, 2000 (India), and any applicable data privacy regulations. Partner shall not share, sell, or use client data for any purpose beyond the scope of this agreement. In the event of a data breach, Partner must notify the Company within 48 hours and cooperate in remediation.
6. Partner Responsibilities & Conduct
Partner shall: (a) represent CCTV Office professionally and ethically at all times; (b) provide basic first-line support to their clients and escalate technical issues to Company support; (c) not make false claims, guarantees, or representations about the software's capabilities; (d) ensure clients are made aware of system requirements prior to purchase; and (e) attend any mandatory partner training sessions as communicated by the Company.
7. Support & Training
Company will provide Partner with access to documentation, onboarding materials, and technical support through designated channels. Support response times are subject to the Company's standard SLA. Partner is responsible for first-level client support and troubleshooting. The Company may offer optional certification programs, attendance of which is at the Partner's discretion.
8. Limitation of Liability
The Company's total liability to Partner under this agreement shall not exceed the total wallet deposits made by Partner in the three (3) months preceding the claim. The Company is not liable for indirect, incidental, or consequential damages, including loss of clients or revenue, arising from software downtime, technical issues, or termination of this agreement. Partner assumes full responsibility for how they represent and deploy the software to their clients.
9. Term, Termination & Non-Solicitation
This agreement remains in force indefinitely until terminated. Either party may terminate with 30 days' written notice. The Company may terminate immediately, without notice, in case of: pricing policy violations, fraud, breach of IP rights, or legal non-compliance. Upon termination, Partner must cease using all Company branding immediately. For a period of 12 months post-termination, Partner shall not directly solicit Company employees or poach Partner-introduced clients to a competing platform.
10. Governing Law & Dispute Resolution
This Agreement is governed by the laws of India. Any disputes arising from this agreement shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration being the city in which the Company is registered. Judgment on the arbitration award may be entered in any court having jurisdiction.
By providing your digital signature below, you confirm you have read and understood all ten (10) clauses of this agreement and agree to be legally bound by them.